Consorcio de Transporte Metropolitano del Área de Málaga | 955 038 665 | info@ctmam.es

FAQs

Home/FAQs
FAQs2020-06-03T14:18:44+02:00
What is Digital Single ticket?2021-02-24T12:43:07+01:00

Digital Single Ticket allows the user to buy and use single digital tickets from this application.

How can I include timetables and news for Consortium services to a specific location on my website or in my blog?2020-06-02T14:06:45+02:00

We have developed a widget that can be used by any websites wishing to feature news and information about Malaga Metropolitan Area Transport Consortium services.

The widget, which can be personalised both in terms of content (language, maximum number of news items, etc.) and graphical appearance (dimensions, font size, colours, etc.) is designed to be integrated seamlessly into any website and keep all information about public transport services to specific locations within our metropolitan area constantly updated.

If you would like to install it, please contact us at info@ctmam.es for further information.

Can I use the travel card to use the Malaga Tourist Bus?2020-06-03T08:50:37+02:00

Indeed, in order to enjoy a discount on the Malaga Tourist Bus you only have to show your travel card and prove that you live in one of the affiliated CTMAM municipalities.

On which lines can I pay for my trips with the Digital Single Ticket?2021-02-24T12:43:51+01:00

Access the list of lines in which you can use Single Digital Ticket by clicking on the following link

Can I enjoy the large family discount on Renfe’s suburban train service?2020-06-03T08:50:56+02:00

Indeed, to enjoy the discount you only have to use your discount card large family in the machines located inside the train stations.

Are transfers allowed?2021-02-24T12:43:58+01:00

No, with the Digital Single Ticket it is not allowed to transfer to other integrated transports.

How can I start using the Digital Single Ticket?2021-02-24T12:44:04+01:00

You don’t have to do anything! Just select the tickets you want to buy, pay for them using your credit card and use them whenever you want.

How much does it cost to travel by Metro?2020-06-02T14:38:39+02:00
  • Ticket purchased in cash: €1.35
  • BonoMetro (Metro travel card): €0.82
  • Consortium Travel Card: €0.82
  • Consortium Large Family Travel Card: discount applied in accordance with current regulations
What payment methods can I use?2021-02-24T12:44:14+01:00

You can use VISA and / or Mastercard credit cards.

Where can I buy travel cards valid for use on the Metro?2020-06-02T14:40:02+02:00
  • BonoMetro: from any of the ticket vending machines located in the Metro stations.
  • Consortium Travel Card: from any branch of the Metropolitan Transport Consortium’s network of sales points.
What is Quick Payment?2021-02-24T12:44:22+01:00

Quick Payment is a 1-click payment option that allows the payment of tickets by tokenization. Redsys is responsible for saving an encrypted identifier of the card, avoiding the user of having to enter it in future purchases. The Single Digital Ticket will never save any data of your card. Remember that you can always enable or disable this option from the profile screen.

Where can travel cards valid for use on the Metro be topped up?2020-06-02T14:41:08+02:00
  • BonoMetro: at any of the ticket vending machines located in the various Metro stations.
  • Consortium Travel Card; at any branch of the Metropolitan Transport Consortium’s network of sales points (available via the link below) and at the aforementioned vending machines.
Is it possible to modify or cancel a payment made by mistake?2021-02-24T12:44:44+01:00

Currently it is not possible to modify or cancel a payment made by mistake. We recommend you to always check the data presented on the summary screen of the tickets you are going to buy before confirming the payment to avoid this type of errors.

If I live in Malaga and want to transfer from a local bus to the Metro (or vice versa), how many fare zone crossings should my Consortium Travel Card be configured for?2020-06-02T14:41:56+02:00

As all local bus stops and Metro stations are located within Fare Zone A, the cheapest option is to configure your card for 0 crossings.

Does the digital ticket has the same validity as the physical one?2021-02-24T12:45:00+01:00

Yes, the Single Digital Ticket has the same validity as the physical ticket that you have been able to buy on other occasions, but it is only valid on the lines listed in the frequently asked question ‘On which lines can I pay for my trips with the Single Digital Ticket?’.

Is there a discount on the fare when changing from the bus to the Metro?2020-06-02T14:43:21+02:00

Yes, if you use the Consortium Travel Card.

Differences between the ordinary single ticket and the digital one?2021-02-24T12:45:08+01:00

Both are the same type of transport ticket, but the ordinary ticket is paid in cash to the driver and issued in paper form to the user, and the digital ticket is paid in advance by means of the bank card and validated with the QR code of the bus, displayed only in the app.

How much does it cost to transfer to/from Metro Malaga trains?2020-06-02T14:44:17+02:00

1. Changing from a local or long-distance bus to Metro Malaga:

  • The cost of the initial bus ticket depends on the number of fare zone crossings for which the Consortium Travel Card has been configured: zero crossings – €0.99; one crossing – €1.13; two crossings – €1.52; three crossings – €2.50.
  • The cost of the second ticket when transferring to Metro Malaga, again using the Consortium Travel Card, is €0.65.
  • Time of transferring to Metro Málaga depends on the number of fare zone crossings for which your travel card has been configured (see fares).

2. Changing from Metro Malaga to a local or long-distance bus:

  • The cost of the initial Metro ticket is €0.82.
  • The cost of transferring to a local or long-distance bus depends on the number of fare zone crossings for which the Consortium Travel Card has been configured: zero crossings – €0.82; one crossing – €0.96; two crossings – €1.35; three crossings – €2.33.
  • Time of transferring is 50 minutes.
Can I use a ticket on any route?2021-02-24T12:45:14+01:00

Yes, as long as the type of ticket you have purchased is valid within the journey you are going to make (depending on the number of hopes) and is being used on one of the lines on which the Single Digital Ticket is valid. You can check the lines on which it is valid in the frequently asked question ‘On which lines can I pay for my trips with the Digital Single Ticket?’

Why are different transfer charges applied on outbound (Metro+Bus) and return (Bus+Metro) trips?2020-06-02T14:45:03+02:00

So that the total cost of the whole journey (Metro+Bus going, Bus+Metro coming back, or vice versa) is the same. E.g.: using a Consortium Travel Card configured for zero fare zone crossings, the total cost of the journey would be as follows:

  • Outbound trip: Bus+Metro: €0.99 + €0.65 = €1.64
  • Return trip: Metro+Bus: €0.82 + €0.82 = €1.64
Do tickets have an expiration date?2021-02-24T12:45:23+01:00

No, except if the rate changes, in which case they will have an expiration date of 30 days compared to the rate change date.

If I use a Consortium Travel Card configured for one fare zone crossing because I am travelling from a town in Fare Zone B, how much will it cost me to transfer from a local or long-distance bus to a Metro Malaga train?2020-06-02T14:45:34+02:00
  • Outbound trip: Bus+Metro: €1.13 + €0.65 = €1.78
  • Return trip: Metro+Bus: €0.82 + €0.96 = €1.78
Can I share or use my tickets from other devices?2021-02-24T12:45:30+01:00

No. Tickets are stored in the application and device from which you buy them. Do not uninstall the application at any time, as you will lose access to them.

If I use a Consortium Travel Card configured for two fare zone crossings because I am travelling from a town in Fare Zone C, how much will it cost me to transfer from a local or long-distance bus to a Metro Malaga train?2020-06-02T14:46:10+02:00
  • Outbound trip: Bus+Metro: €1.52 + €0.65 = €2.17
  • Return trip: Metro+Bus: €0.82 + €1.35 = €2.17
How do I use my ticket?2021-02-24T12:45:37+01:00

Click on the ticket you want to use, scan the QR code located on the bus with the camera of your mobile device, and you are ready to travel! You will see the active banknotes with a shaded background. Click on any of them whenever you want to view it.

If I use a Consortium Travel Card configured for three fare zone crossings because I am travelling from a town in Fare Zone D, how much will it cost me to transfer from a local or long-distance bus to a Metro Malaga train?2020-06-02T14:46:45+02:00
  • Outbound trip: Bus+Metro: €2.36 + €0.65 = €3.01
  • Return trip: Metro+Bus: €0.82 + €2.19 = €3.01
Can I cancel an already validated ticket?2021-02-24T12:45:43+01:00

No. Once you validate the ticket, you will not be able to cancel it.

When do I use the Consortium Travel Card to buy my Metro ticket?2020-06-02T14:47:45+02:00

You must swipe your card in the station from which you begin your journey and again when you leave the station at your final destination.

Can I check the history of tickets that I have used?2021-02-24T14:24:30+01:00

Yes. Whenever you want, you can activate tickets history show and view those you have used in the last 2 years.

How long can I travel on the Metro with the Consortium Travel Card for the price of one fare?2020-06-02T14:48:34+02:00

90 minutes. If this time is exceeded, a second journey will be charged to your card.

What should I do if an inspector asks for my ticket?2021-02-24T14:25:27+01:00

If at any time an inspector requires your ticket, you just have to access it from the My tickets list and show it to him.

When do Metro trains run?2020-06-02T14:49:53+02:00

See the Metro Malaga website for timetables.

Does Single Digital Ticket ever save some kind of personal information?2021-02-24T14:25:52+01:00

Never. User privacy is one of the pillars on which the system is based. Single Digital Ticket will create a random user identifier that can be used by the user with the unique purpose of identifying himself in case there is any problem with any of the purchases you make.

Do Metro train times change at certain times of year, such as Easter and the August Fair?2020-06-02T14:50:34+02:00

At Easter and during Malaga’s August Fair, and also when other events leading to increased demand are in progress, special services may be provided.

How often do the trains run?2020-06-02T14:51:29+02:00

See the Metro Malaga website for details of train frequency.

If I update the application, do I lose the tickets that I had purchased but had not consumed?2021-02-24T14:26:04+01:00

No, you will only lose the purchased tickets not consumed in case you uninstall the application.

How much credit can I add to my Consortium Travel Card for use on the Metro?2020-06-02T14:52:19+02:00

As when travelling on local and long-distance buses, a minimum of €5 can be added to the card at each top-up; the maximum amount that can be stored at any given time is €500. It is important to remember, however, that if you lose your Travel Card, your current credit will not be reimbursed.

If I lose my mobile, do I lose the tickets that I had purchased but had not used?2021-02-24T14:26:14+01:00

Yes. If you lose your mobile, all the information contained in the application is lost, including the tickets that you could have bought and would not have consumed.

If I buy a new mobile phone, and transfer my phone number to it (portability), do the Digital Single Tickets that I had purchased but not consumed remain?2021-02-24T14:26:24+01:00

They are not kept, and neither is the travel history that you had previously consumed, so before switching to the new mobile phone, we recommend you to spend all the Single Digital Tickets that you had on your old mobile phone.

Are tickets issued on all modes of transport?2020-06-02T14:24:06+02:00

No – they are not issued on EMT local buses in the city of Malaga itself, nor when using the malagabici bicycle loan scheme, which aims to replicate the same system of payment employed by the aformentioned local bus services.

Likewise, tickets are not issued when the Travel Card is validated at the turnstiles of Metro Malaga stations.

What is the time limit for transferring from another mode of transport to a Metro train using my Consortium Travel Card?2020-06-02T14:37:06+02:00

Depending on the number of fare zone crossings for which your card has been configured, the time limits are as follows:

Fare CrossingsTransfer Time
050 min.
170 min.
290 min.
3110 min.
Can I use an EMT travel card on the Metro?2020-06-02T14:53:44+02:00

No. The only cards valid for use on Metro Malaga trains are the Bonometro and the standard and large family versions of the Metropolitan Transport Consortium Card.

How can I prove that I have purchased a Digital Single Ticket?2021-02-24T14:26:41+01:00

From this application, you can view any Single Digital Ticket that you have purchased, consulting the historical trips you have made, as long as the trip has been made in the last two years.

What is the Malaga Area?2020-06-02T13:10:23+02:00

The city of Malaga itself along with a number of provincial towns and villages which together make up its area of influence.

How can I prove that I have used a Digital Single Ticket?2021-02-24T14:26:49+01:00

From this application you can view any Single Digital Ticket that you have used from the ticket history as long as two years have not elapsed since the time of travel. You can click on the one you want and view the details of each one of them.

What is the Malaga Area Metropolitan Transport Consortium?2020-06-02T13:09:45+02:00

An association governed by public law whose purpose is to organise its various member adminsitrations into an integrated public transport network by creating and managing services and infrastructure that promote sustainable mobility.

If I want to make a query or claim regarding to the workings of the Digital Single Ticket, who do I contact?2021-02-24T14:26:55+01:00

If you have any questions that you have not been able to clarify in these frequently asked questions, you can ask us at the contact information at the top of this screen.

Which administrations belong to the Consortium?2020-06-02T13:09:10+02:00

The Malaga Area Metropolitan Transport Consortium consists of the following administrations: The Andalusian Regional Government, Malaga Provincial Council, the local councils of  Malaga, Mijas, Torremolinos, Benalmadena, Rincon de la Victoria, Alhaurin de la Torre, Cartama, Alhaurin el Grande, Pizarra, Almogia, Colmenar, Casabermeja, and Totalan, plus the town of Alora, by virtue of a Collaborative Agreement with the Ministry of Public Works and Transport.

Can residents in the town of Alora enjoy the benefits offered by the Consortium?2020-06-02T13:08:23+02:00

Yes, thanks to the 2007 General Protocol agreement between the Consortium and Alora Town Council to prioritise the promotion of public transport.

Why aren’t the Consortium’s services available in my town?2020-06-02T13:07:23+02:00

The Consortium only provides its services in the Malaga Metropolitan Area and in Alora. Other towns and villages wishing to join the Consortium can apply to do so, as Alora Local Council did via a collaborative agreement.

Which bus companies belong to the Consortium?2020-06-02T13:05:31+02:00

Here is a list of all of the bus companies that work with us.

What are fare zone crossing?2020-06-02T13:31:08+02:00

The zones into which the geographical area served by the Consortium is divided in order to establish the fare to be charged for each journey.

How many zones are there?2020-06-02T13:30:21+02:00

The Consortium has divided its area of activity into 4 zones:

  • Zone A consists of the area covered by the local EMT bus company in the city of Malaga itself.
  • Zone B comprises Benalmadena, Alhaurin de la Torre, Almogia, Casabermeja, Totalan, Rincon de la Victoria, part of the town of Cartama and those areas of the city of Malaga not covered by EMT services, such as Olias and La Araña.
  • Zone C consists of Mijas, Alhaurin el Grande, Pizarra, Colmenar, and the area of Cartama not included in zone B, which starts from the Aljaima district.
  • Zone D is the town of Alora alone.
What is the Consortium Travel Card?2020-06-02T13:47:37+02:00

A wallet card equipped with a non-contact chip which offers reduced fares on transport services belonging to the Consortium.

Where can I purchase the Consortium Card?2020-06-02T13:46:55+02:00

The card can be acquired and topped up at any of the Consortium’s sale points located in each of its member towns and villages.

How much does the Consortium Card cost?2020-06-02T13:46:17+02:00

To obtain the card, an initial deposit of €1.80 must be paid (this will be refunded if the Card is returned within 1 year). The minimum top-up is €5, and the maximum amount that can be stored on the card at any one time is €500.

Where can I use my Travel Card?2020-06-02T13:45:34+02:00
  • On long-distance buses within the Malaga Metropolitan Area.
  • On local buses in Málaga, Alhaurín de la Torre, Benalmádena, Rincón de la Victoria y Torremolinos.
  • On the Malaga underground.
  • As a method of payment on Renfe suburban trains.
  • With malagabici (Malaga City Council’s bicycle loan scheme).
  • On the Malaga Tourist Bus (discount).
  • On the Seville underground and, in the near furutre, on the Granada undergrounds.
  • On all services provided by other transport consortia in Andalusia.

For further information, click on the following link.

How do I use the Travel Card when I board the bus?2020-06-02T13:44:44+02:00

Place the card near the reader on the ticket machine located next to the driver – the cost of the fare will be automatically charged. Witht he exception of EMT local buses, the machine will then issue a ticket indicating the amount deducted from your total credit, your remaining balance and the time limit for any transfers that may be required.

Does the Travel Card need to be customised or configured?2020-06-02T13:44:00+02:00

When purchasing the card, users must specify the number of times (0, 1, 2 or 3) that they will change zones before completing their typical daily journey. The cost of each journey depends on the number of different fare zones travelled through.

How many people can use the same Travel Card?2020-06-02T13:43:22+02:00

A maximum of 15, provided no more than 3 minutes elapse between the payment of the first and last fares. However, the Large Family Travel Card may not be used by more than one person.

What is a fare crossing?2020-06-02T13:29:27+02:00

The act of travelling from one fare zone to another.

How many fare crossings should I configure my Travel Card for?2020-06-02T13:42:36+02:00

Consult the map to determine which zones your departure point and destination fall into and configure your card for the number of fare zones involved in completing your journey. If your journey starts and finishes within the same zone, your Card will be configured for 0 zone changes.

What is the maximum number of fare zone crossing that I can travel through using my card?2020-06-02T13:41:54+02:00

Special services aside, passengers can only undertake journeys involving a number of fare zone crossing equal to or less than the number of zones for which their card has been configured, e.g. a card configured for 1 zone change enables the holder to make trips involving 0 or 1 zone changes, never 2 or 3.

Can I change the number of fare crossings on my Travel Card?2020-06-02T13:41:09+02:00

Yes, you can do so whenever you top up your card or simply request a free change of customisation at any time.

What is a transfer?2020-06-02T13:40:07+02:00

Where your journey involves using more than one service, a transfer is the act of changing from one bus to another. Provided the change takes place within the time limit indicated on the ticket purchased for the previous journey, you will enjoy a reduced fare on the next one.

What should I do if the Travel Card or ticket machine fail to work?2020-06-02T13:39:23+02:00

If no fare is charged when the card is placed near the reader, the driver will check that it has sufficient credit and has not been misused. If these two conditions are met, a reimbursable ticket will be issued.

What should I do if a driver mistakenly charges two fares to my Travel Card?2020-06-02T13:38:38+02:00

Firstly, ask the driver to cancel the extra fare on the ticket machine. If this is not possible, please contact the bus company providing the service.

What should I do if the card fails to work but appears to be in good condition?2020-06-02T13:37:51+02:00

Go to any official sale point and request a free replacement – any remaining credit will be transferred from the old card to the new one.

Can I return the card if I no longer require it?2020-06-02T13:37:07+02:00

Yes, this may be done at any authorised sale point. Providing you have had the card for no longer than 1 year and it is still in good condition, your €1.80 deposit will be refunded. Any credit remaining on the card will not be refunded, however.

What happens if the card still has credit when I return it?2020-06-02T13:36:36+02:00

The card is an integrated travel pass and, as such, public transport journeys, not cash, are stored on it whenever it is topped up. For this reason, credit can never be refunded. However, as the card does not expire, you can use up any remaining journeys on any of the various transport services provided by the Consortium before returning your card.

Why must a deposit be paid for the Travel Card?2020-06-02T13:35:50+02:00

The Travel Card’s €1.80 deposit is charged to ensure its proper use and thus avoid wasting resources by manufacturing more cards than are actually required.

Does the card expire?2020-06-02T13:35:00+02:00

No, it does not expire. Only the Large Family Travel Card has an expiry date for the special discounts it offers, though even after this date it may still be used in the same way as the standard Travel Card.

Why can’t I top up my Travel Card in Fuengirola?2020-06-02T13:33:57+02:00

Because this town does not belong to the Malaga Area Metropolitan Transport Consortium.

What is a standard ticket?2020-06-02T13:27:59+02:00

The ticket purchased in cash on board the bus, this is aimed at the occasional traveller. With the exception of certain special services, the fare is calculated in accordance with the number of zone changes involved. This ticket does not give passengers a fare reduction when changing buses.

Do I have to keep my ticket until the end of the journey?2020-06-02T13:27:17+02:00

Yes, because without it, you do not have compulsory passenger insurance.

Are there fare discounts for large families?2020-06-02T14:08:08+02:00

Yes, discounts on Consortium services were made available to large families in  2012 –  see our Large Family Travel Card section for details.

What happens if my Large Family Travel Card expires?2020-06-02T13:33:23+02:00

The card can be used in the same way as the standard Travel Card, though the specific benefits it affords holders will no longer be available.

Can I use my card on other modes of transport?2020-06-02T13:32:35+02:00

Yes – on the Malaga, Alhaurín de la Torre and Benalmadena urban buses, Malaga underground, on suburban train services in Malaga, Cadiz and Seville, on the Seville underground and, in the near future, on the Granada underground, on boat services in Cadiz, in Malaga Tourist Bus and with the malagabici bicycle hire service. For further information, click on the following link.

Can I use the Consortium card with the malagabici scheme?2020-06-02T13:31:50+02:00

Yes, see the malagabici section of our web page for details.

What is malagabici?2020-06-02T13:24:20+02:00

A bicycle loan scheme that enables holders of both the EMT travel card and the Consortium’s own card to get around the city of Malaga by bicycle.

How does the malagabici loan system work?2020-06-02T13:23:35+02:00
  • To collect a bicycle from the corresponding pick-up point, make sure that the green light on the docking station is lit up and swipe your Consortium travel card through the reader. The first half hour is free.
  • To drop a bicycle off at the end of your journey, repeat the same process outlined above and return the bicycle to its docking station when instructed to do so. Please make sure that the green light on the docking station remains lit once the bicycle has been deposited.
How do I register for malagabici using my Consortium card?2020-06-02T13:22:50+02:00

Simply take your Travel Card and your ID Card/NIE number to the Consortium’s head office, fill in the application form and pay a deposit of €10 to cover civil responsibility and accident insurance. The first year of subscription is free.

How much does it cost to loan a bicycle with malagabici using my Consortium card?2020-06-02T13:21:47+02:00

The rates charged are the same as those paid by EMT card holders; see the official malagabici page for further details.

What should I do if the docking station emits a red error light when I return the bicycle?2020-06-02T13:19:55+02:00

Please report the problem to the company responsible for system maintenance by calling 952 34 11 42.

How can I know if there are avalaible bicycles in malagabici?2020-06-02T13:18:32+02:00

You can check the status of bicycle stations in realtime via our mobile app Consorcio Málaga or through our web section By bicycle > MálagaBici.

if you don’t have installed our app yet, you can download now for Android or Apple.

Where can I consult a list of Consortium bus timetables and stops?2020-06-02T14:09:17+02:00

In our routes and timetables section or you can also download our Consortium Malaga application in your Android or Apple mobile telephone.

Is there a mobile phone application that provides full details of Consortium bus services and timetables?2020-06-02T14:10:45+02:00

Yes – Consorcio Malaga, which is currently available for Android and Apple.

What should I do if I see a bus stop or shelter in bad condition?2020-06-02T14:11:39+02:00

The Consortium carries out periodic maintenance of all its street furniture; nevertheless, we are grateful to users who inform us of any incident or make any suggestions in this regard. If you wish to do so, please send an e-mail to info@ctmam.es, or complete our customer service form.

How do I report the loss of property while on board?2020-06-02T14:12:29+02:00

By contacting the company responsible for providing the bus service in question.

At what age do children no longer travel for free?2020-06-02T14:13:17+02:00

As each bus company has its own child fare policy, please consult each one for further details.

How can I identify the bus services which belong to the Consortium?2020-06-02T13:03:37+02:00

The buses can be easily identified thanks to the distinctive corporate image featured on the exterior of the vehicle.

Where can I consult a list of user rights and obligations?2020-06-02T14:13:58+02:00

In the Regulations section of our web page.

What should I do if I wish to make a complaint, suggestion or claim?2020-06-02T14:15:17+02:00

Any comments, complaints or claims regarding the service provided can be made in person at the Consortium’s head office or at the ticket window of the Muelle Heredia bus terminus, by calling our Customer Service Line on 955 038 665, by sending an e-mail to info@ctmam.es, or by dealing directly with the bus company concerned.

Go to Top