Transport operator Portillo Avanza in collaboration with Malaga Area Metropolitan Transport Consortium, is managing a fieldwork to determine through surveys the provided service perception in its public transport bus routes, as well as the level of satisfaction perceived by its customers.
The report will analyze the results of this survey, approached to a statistically representative sample of transport customers on each lines served by this transport operator.
It includes two of the most significant Málaga Metropolitan Area bus routes, M-110 Málaga-Benalmádena Costa and M-160 Malaga-Rincon de la Victoria-Cotomar. The surveys will be conducted in electronic form, and it is translated into several languages.
Survey will take place on May, 17th, 18th, 19th, 24th, 25th and 26th by properly accredited staff. It will be completely anonymous, and includes a few simple questions to know the customer profile and their opinion about certain aspects of service.
This first-hand information is so useful to figure out customers troubles, thus being able to act in a best efficient way to solve them.
Further information can be consulted on our new mobile app Consorcio Malaga (available now for Android and iOS), on the Consortium’s web, on its official Facebook , Twitter and YouTube page, or by calling the customer service line on (+34) 955 038 665.