Sometimes, you may want to file a complaint about poor service on a public transport line. The reasons can be many, but in all cases, we want to tell you that it is of little use—except for venting, telling us on social media: “The bus, as always, is late” or “Stuck at the stop again and the bus just passes by,” and giving us a one-star rating. You are perfectly entitled to do so, but with so little information, we don’t know how to act.

Instead of that—or in addition (because venting is important)—we highly value it when you report every single occasion in which public transport service falls short. To do this, we ask that you be very specific. To submit your suggestions and complaints and find an effective solution—which is what matters—we need you to complete ALL the fields in the forms.

Of course, if you want to attach a photo or video, all the better.

Once you have completed the form, including the reason for your suggestion or complaint, you can submit it in the following ways:

Suggestions:

  • Through the “Suggestion Box” form available on our website

  • In person at the Consortium headquarters: Alameda Principal, 11, 2nd floor, 29001 – Málaga (no prior appointment needed)

Complaints:

  • Through the Complaints form on the electronic Headquarters of the Consortium website (requires a digital certificate)

  • If you do not have a digital certificate, the form must be printed on paper and submitted in person at the Consortium headquarters (no prior appointment needed): Alameda Principal, 11, 2nd floor, 29001 – Málaga, requesting an appointment in advance.

We assure you that we take your complaints very seriously. All are forwarded to the transport operators, who are responsible for providing good service, and we strive to give the best possible solution (even though we may not always be able to do so as quickly as we would like).

Each complaint submitted in this way is one more argument we can use to improve public transport in Málaga.

Please, file your complaint! You are within your rights.

For more information, you can access our mobile application Consorcio Málaga (available on Google Play (Android), App Store (iOS), and Uptodown), consult our website, or reach us through our official Facebook, Twitter, Instagram, and Telegram pages, via email at usuarios@ctmam.es, or by phone at 955 038 665, during the following hours:

  • Sunday to Thursday: 06:00 – 24:00

  • Friday and Saturday: continuously